Fairytale AI Privacy Policy

1. Our Commitment to Your Privacy

This Privacy Policy outlines how Fairytale AI ("we", "us", or "our") gathers, utilizes, and shares information about you when you engage with the Fairytale AI website or mobile application (referred to as the "App") and any associated services we provide (collectively, our "Services"). By using our Services, you agree to the practices concerning the collection, use, and disclosure of your information as described in this policy.

We have drafted this Privacy Policy with consideration for the requirements of various data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Union and the United Kingdom, and the California Consumer Privacy Act (CCPA) for residents of California. Specific details regarding the rights available to users in these regions are provided in dedicated sections below.

2. Information We Gather

We collect various types of information when you interact with our Services:

2.1 Personal Information

This category includes data that can be used to identify you:

• Identity Details: Your profile information, and any other details you voluntarily provide.
• Contact Details: Your email address.
• Account Credentials: Information used to log in and access your account, including your password (stored securely).
• Financial Information: Data related to your Credit purchases (processed securely by third-party payment processors), and your transaction history. Please note, we do not directly store your full payment card details.
• Service Interaction Data: Information about the content you generate, your preferences regarding content, your interactions within the App, features you access, session duration, and overall usage patterns and statistics.
• Technical Data: Your IP address, browser type, device information, operating system, data from cookies, and system log information.
• Content Data: The stories and other content you create or save, your personalized settings, history of your interactions with the Services, and any other content you generate or submit.

2.2 Sensitive Information

We do not intentionally solicit or collect sensitive personal information. Should the need arise to collect sensitive information, we will obtain your explicit consent beforehand, unless otherwise permitted or mandated by law, and will only use it strictly as required or authorized.

3. How Your Information is Collected

We collect information through several methods:

• Direct Interactions: Information you provide when you set up an account, actively use our Services, contact our support team, participate in surveys or promotions, or communicate with us directly.
• Automated Data Collection: Information gathered automatically through technologies such as cookies, web beacons, analytics tools, and app usage tracking.
• Information from Third Parties: We may receive information from entities such as app stores (like the Apple App Store and Google Play Store), payment processing services, analytics providers, and marketing partners.

4. How We Utilize Your Information

Your information is used to support the following operational areas:

• Delivering Core Services: Providing and maintaining the functionality of our Services, processing your requests to generate content, managing your account, offering customer support, sending essential service-related communications, and enabling personalized features.
• Business Functionality: Improving and enhancing our Services, analyzing how the Services are used to identify trends, developing new features, ensuring the security and stability of our Services, preventing fraudulent activity and misuse, enforcing our Terms of Use, and fulfilling our legal obligations.
• Communication and Marketing: Sending administrative messages, providing updates about our Services, delivering promotional content (where you have provided consent), communicating about new features and special offers, and responding to your inquiries and requests.

5. Sharing and Disclosure of Information

5.1 Third-Party Service Providers

We share certain information with external service providers who assist us in operating our Services:

• AI Service Providers: We collaborate with various AI technology providers to power the content generation features (stories, images, etc.). We only share the specific text inputs you provide for generation and, where relevant, your age information to help tailor content to an appropriate reading level. No other personal information is shared with these AI providers.
• Payment Processors: All payment transactions for Credit purchases are handled directly by third-party platforms like Stripe, Apple App Store and Google Play Store. We receive only confirmation of successful transactions and do not have access to your full payment card details.

5.2 App Store Refund and Data Sharing Practices

When you request a refund for a Credit purchase made through Stripe, Apple App Store or Google Play Store, we may share specific information with these third parties to facilitate this process:

• Transaction Information: Details including purchase dates and times, transaction identifiers, and purchase history.
• Usage Information: Logs related to content access, frequency and duration of access, download status, content usage metrics, and progress tracking data.
• Account Information: Information about your device, account status, eligibility for refunds, and patterns of Credit purchases.

This information is shared solely for the purposes of verifying refund eligibility, preventing fraudulent requests, and ensuring compliance with the policies of the respective app stores. Any data shared for these purposes is handled securely and retained only for the duration necessary to process the refund request and adhere to applicable legal requirements.

5.3 Legal Compliance and Protection

We may disclose information when we believe it is necessary to:

• Comply with legal obligations or respond to lawful requests (e.g., court orders, subpoenas).
• Protect our rights, property, or safety, or the rights, property, or safety of others.
• Investigate or prevent potential fraud or illegal activities.
• Ensure the overall security and safety of our platform and user base.

5.4 Business Transitions

In the event that Fairytale AI is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notification of any such change in ownership or control of your personal information.

6. Data Security Measures

We have implemented reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Utilizing industry-standard encryption for data transmission.
• Storing data in secure environments with appropriate access controls.
• Conducting regular security assessments.
• Providing employee training on data protection best practices.

However, it is important to understand that no method of data transmission over the internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Services are designed for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13.

7.1 Age Restrictions

The minimum age for using our Services is 13 years. Users under the age of 18 must have the explicit permission of a parent or legal guardian to use the Services. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our systems.

7.2 Profile Information

As part of the functionality of the App, we collect certain profile information, which may include:

• Your first name.
• Your age.
• Your preferred language.
• Information you input for story generation (such as character names, descriptions, setting details, plot points, themes, keywords, and tone).

This information is primarily used to provide you with personalized and age-appropriate content. It is kept confidential and protected by our security measures. When shared with AI providers, it is limited to the necessary input for content generation (text inputs and age).

8. Cookies, Analytics, and Related Technologies

8.1 Technologies Employed

We use various technologies to collect information automatically:

• Cookies: These include session cookies (temporary), persistent cookies (remain on your device until deleted), essential cookies (necessary for basic functionality), and analytical/performance cookies (used to understand usage).
• Other Technologies: We may also use web beacons, device identifiers, and third-party analytics tools.

8.2 How We Use These Technologies

These technologies help us to:

• Remember your preferences and settings.
• Understand how our platform is performing.
• Analyze user behavior and usage patterns.
• Improve your overall user experience.
• Tailor content and features to your interests.
• Enhance and maintain the security of our Services.

8.3 Managing Your Cookie Preferences

You have the ability to manage cookies through your browser settings. You can:

• Configure your browser to decline all cookies or alert you when a cookie is being sent.
• Delete existing cookies from your device.
• Opt-out of certain analytics tracking through browser settings or third-party tools where available.

Please note that disabling cookies may impact the functionality and your experience of certain parts of the App.

9. International Data Transfers

9.1 Data Storage Location

Our primary servers are located in the United States. Your information may therefore be transferred to, stored, and processed in the United States and potentially in other countries where our service providers operate.

9.2 Safeguards for Transfers

We ensure that international data transfers are conducted in compliance with applicable data protection laws. This may involve relying on mechanisms such as standard contractual clauses, implementing appropriate technical and organizational safeguards, and entering into data protection agreements with our service providers.

9.3 Consent to Transfer

By using our Services, you acknowledge and consent to the international transfer, storage, and processing of your information in the United States and other locations where our service providers are based, understanding that the privacy laws in these jurisdictions may differ from those in your country of residence.

10. Your Privacy Rights and Choices

10.1 Access and Control of Your Information

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Correct any personal information that is inaccurate or incomplete.
• Request the deletion of your personal information.
• Request the restriction of processing of your data under certain circumstances.
• Export your data in a portable format (data portability).
• Withdraw any consent you have previously given for processing your data.
• Object to certain types of processing activities.

10.2 How to Exercise Your Rights

To exercise any of your privacy rights, or if you have questions about your rights or need assistance, please contact us at support@fairytaleaiapp.com.

When you submit a request, we will:

• Take steps to verify your identity to ensure the security of your data.
• Respond to your request within the timeframes required by applicable law.
• Provide assistance and information to help you exercise your rights.
• Maintain records of your request and our response as required by law.

10.3 Region-Specific Privacy Rights

California Residents (CCPA)

If you are a consumer residing in California, you have specific rights concerning your personal information under the CCPA:

• Categories of Personal Information Collected: In the preceding 12 months, we may have collected the following categories of personal information: Identifiers (such as name, email address, phone number, device identifiers); Protected Classifications (such as age and gender, as provided by you); Commercial Information (related to your Credit purchases and transaction history); Internet or Other Electronic Network Activity Information (usage data and interactions with our Services); User-Generated Content (stories and preferences); and Inferences drawn from the above data to create a profile about your preferences.
• Your California Privacy Rights: You have the right to know what personal information is collected, used, shared, or sold; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information; and the right not to receive discriminatory treatment for exercising your CCPA rights. Please note that Fairytale AI does not "sell" personal information as that term is defined under the CCPA. To exercise your rights under the CCPA, please contact us at support@fairytaleaiapp.com.

European Union and UK Users (GDPR)

If you are located in the EU or the UK, the following additional rights and information apply to you under the GDPR:

• Legal Basis for Processing: We process your personal data based on the following legal grounds:
  • Performance of a Contract: Processing necessary for managing your account, providing the Services you request, and processing Credit purchases.
  • Legitimate Interests: Processing based on our legitimate interests, such as improving and securing our Services, conducting analytics, and for certain marketing communications (where not requiring consent). We ensure these interests are balanced against your data protection rights.
  • Legal Obligations: Processing necessary to comply with legal obligations, such as tax requirements or responding to lawful government requests.
  • Consent: Processing based on your explicit consent, for activities such as sending marketing emails or using non-essential cookies, and for certain features requiring specific permissions.
• Additional GDPR Rights: In addition to the rights listed in Section 10.1, you have the right to object to processing based on legitimate interests, the right to restrict processing, the right to data portability, the right to lodge complaints with a supervisory authority, and the right not to be subject to automated decision-making without human intervention. To exercise your GDPR rights or contact our Data Protection Officer, please email support@fairytaleaiapp.com.

11. Updates to This Privacy Policy

11.1 Policy Revisions

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top of the policy indicates when the last revisions were made. For any significant changes, we will provide notification through the App, on our Website, or by sending an email to the address associated with your account.

11.2 Your Choices Regarding Updates

We encourage you to review any changes to the policy when they are notified to you. Your continued use of our Services after being notified of updates signifies your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue using the Services and may close your account.

12. Data Retention Practices

We retain your information for as long as necessary to:

• Provide the Services you have requested.
• Comply with our legal obligations.
• Fulfill legitimate business purposes.
• Until you request the deletion of your data, subject to legal requirements.

Once the retention period for specific data expires, we will either delete or anonymize the data. Any archived data will be held securely. We maintain records of data deletion as required by law.

13. Contacting Us

13.1 General Inquiries

For general questions about this Privacy Policy or our privacy practices, please email: support@fairytaleaiapp.com.

13.2 Response Time

We aim to respond to all privacy-related inquiries in a timely manner. You can generally expect a response within:

• 2 business days for urgent matters.
• 7 business days for general inquiries.
• 30 days for formal requests to exercise your data rights, in accordance with applicable law.

13.4 Before Reaching Out

Before contacting us with a privacy question, you may find helpful information in:

• The App's help or FAQ section.
• Our Terms of Use.
• This Privacy Policy.

14. Interpretation

The headings used in this policy are for organizational convenience only and do not affect the interpretation of the provisions. This Privacy Policy should be read as a cohesive document. Phrases such as "include," "includes," and "including" should be understood to mean "including but not limited to." If any provision of this policy is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.